Frequently Asked Questions
Find answers to common questions about our services, repairs, and products.
Can't find what you're looking for? Contact our team — we're happy to help with any enquiry.
General
Our main office is at 123, Galle Road, Colombo 03. We also operate a service centre in Rajagiriya. Visit our Contact page for directions and business hours.
Monday to Friday: 8:30 AM – 6:00 PM. Saturday: 9:00 AM – 2:00 PM. Closed on Sundays and public holidays.
We accept cash, bank transfers, cheques and major credit/debit cards. Corporate clients can arrange credit terms upon approval.
Repairs & Warranty
Most common repairs (screen, keyboard, battery) are completed within 1–3 business days. Complex motherboard repairs may take 5–7 days depending on parts availability.
Yes, all repairs come with a 90-day warranty covering parts and labour. Warranty terms may vary for liquid damage or unauthorized modifications.
Yes, use your repair reference number on our Request Repair page or call our hotline for status updates.
Products & Pricing
Yes, we are authorized resellers for Dell, HP, Lenovo, Cisco, Hikvision and other leading brands. All products include manufacturer warranty.
Absolutely. Fill out our Get Quotation form or email sales@ceyloncomputerservice.lk with your requirements. We respond within 24 business hours.
Services & Delivery
Yes, we offer on-site visits for businesses in Colombo and surrounding areas. Managed IT support contracts include scheduled on-site maintenance.
A typical small office installation (4–8 cameras) takes 1–2 days. Larger projects require a site survey and custom timeline.
Still Have Questions?
Our team is ready to help with any enquiry about repairs, products, or corporate services.