Warranty Policy
Comprehensive protection on every repair and product we deliver.
Repair Warranty
All standard repairs include a minimum 90-day warranty covering both labour and replaced parts. This warranty applies from the date of collection/delivery. If the same issue recurs within the warranty period, we will re-repair at no additional cost.
Chip-Level & Motherboard Repairs
Advanced chip-level and motherboard repairs carry a 60-day warranty. Due to the complexity of component-level work, warranty coverage is limited to the specific repaired circuit or replaced chip. Water damage repairs are covered for 30 days.
Data Recovery Services
Data recovery services include a 7-day re-verification period. If recovered data shows corruption within 7 days, we will attempt re-recovery at no charge. We recommend immediate backup of recovered data.
Product Warranty
All new products sold carry manufacturer warranty (typically 1–3 years depending on brand and product type). We facilitate warranty claims and provide after-sales support. Extended warranty options available for laptops and printers.
Custom PC Builds
Custom-built desktop PCs include a 1-year comprehensive warranty covering all installed components and assembly. Individual component warranties from manufacturers may extend beyond 1 year.
AMC Contract Coverage
Annual Maintenance Contract clients receive priority service with defined SLAs. Response times, included services, and coverage limits are specified in individual AMC agreements. Emergency support available 24/7 for premium AMC tiers.
Warranty Exclusions
Warranty does not cover: physical damage after repair, liquid damage, unauthorised modifications, software issues, virus/malware infections, normal wear and tear (e.g., printer rollers, laptop batteries after 6 months), or damage caused by power surges without UPS protection.
Claiming Warranty
To claim warranty, contact us with your repair receipt or invoice number. Bring the device to our workshop or request pickup (free within Colombo for warranty claims). Our team will verify the issue and proceed with warranty repair within 24–48 hours.
Need Warranty Support?
Contact us with your repair receipt or invoice number for fast warranty service.