Privacy Policy
How we collect, use, and protect your personal information.
Last updated: August 2026
Introduction
Ceylon Computer Service ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard personal information when you visit our website, use our services, or interact with us.
Information We Collect
We may collect: (1) Contact information — name, email, phone number, company name, and address submitted through forms; (2) Device information — device type, brand, model, and problem description for repair requests; (3) Technical data — IP address, browser type, and pages visited (via cookies and analytics); (4) Communication records — emails, WhatsApp messages, and call logs related to your service requests; (5) Payment information — processed securely through our payment partners; we do not store full card details.
How We Use Your Information
We use your information to: process repair requests and service orders; provide quotations and product recommendations; communicate about your service status; send invoices and warranty information; improve our website and services; comply with legal obligations; and, with your consent, send promotional offers about our services and products.
Data Sharing
We do not sell your personal information. We may share data with: courier partners for pickup/delivery services; payment processors for transaction processing; manufacturer warranty departments for warranty claims; and legal authorities when required by law. All partners are bound by confidentiality agreements.
Data Security
We implement industry-standard security measures including encrypted connections (SSL/TLS), secure server storage, access controls, and regular security audits. Device data during repairs is handled with strict confidentiality — we never access personal files unless explicitly requested for data recovery services.
Data Retention
Repair records and invoices are retained for 7 years for warranty and accounting purposes. Contact form submissions are retained for 2 years. You may request deletion of your data at any time, subject to legal retention requirements.
Your Rights
You have the right to: access your personal data; request correction of inaccurate data; request deletion of your data; opt out of marketing communications; and lodge a complaint with the relevant data protection authority.
Contact Us
For privacy-related enquiries, contact our Data Protection Officer at privacy@ceyloncomputer.lk or write to: Ceylon Computer Service, 123 Galle Road, Colombo 03, Sri Lanka.